Frequently Asked Questions

Everything you need to know about your Threadart order and our creative supplies.

What are your standard shipping times?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location and the shipping method selected at checkout.

Can I return products if I am not satisfied?

Yes, we offer a 30-day return policy for most unused and unopened items. Please note that custom-cut materials or personalized products may be ineligible for return.

Do you offer wholesale pricing for large orders?

Threadart provides competitive volume discounts on many of our products including thread, vinyl, and blanks. Please contact our support team for specific bulk pricing inquiries.

How can I track my package?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal.

Are the colors shown on the website accurate?

While we strive to display colors as accurately as possible, please note that actual colors may vary slightly due to different monitor settings and dye lot variations.